Terms & Conditions
Please read these Terms & Conditions carefully before accessing or using our website or purchasing products, they affect your legal rights.
Overview
This website (“Website” or "Site") www.nectrcbd.com is owned & operated by 710 Labs Ltd., trading under the name NECTR of 15-17 Middle Street, Brighton, BN1 1AL. GB. This is the registered office and it does not accept returns (see Shipping & Returns).
Throughout the site, the terms “we”, “us” and “our” refer to ("NECTR"). The terms “you” and “your” refer to you the user of this Website. We offer this Website, including all information, services and tools available from this Website to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.
By accessing or using any part of this Website and/or you place an order with us for goods or services (“Products”), you engage in our “Service” and agree to be bound by the following terms of use (“Terms”). In addition to the Terms, those terms and conditions of any other documents or policies referred to in it, shall all form a part of the terms of your use of this Service.
These Terms apply to all users of the Website, including without limitation, users who are vendors, customers, browsers, merchants or contributors of content. If you do not agree to all the Terms, then you may not access our Website or use our Service. If you continue to use this Website, it constitutes your express agreement that in doing so you are agreeing to the Terms and those terms and conditions of any documents or policies incorporated by reference.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Website. You can always review the most current version of the Terms on this page. It is your responsibility to check back to this page for any changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes.
“NECTR” & “NECTR CBD” along with the stylised N logo are trademarked property of 710 Labs Ltd. You agree not to use or display our IP in any manner without our express prior written permission.
All material, including designs, names and marks used on our Website and all Services relating to it (including any relevant software) and all data, materials and information provided from it, contains proprietary and/or confidential information that is protected by intellectual property rights and other applicable laws are owned by 710 Labs Ltd. We grant you a limited, personal, non-transferable, non-exclusive licence to access and use this Website and our Service. No other rights are given, neither expressed nor implied.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, any contact on the Website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
1. General
By agreeing to these Terms, you represent that you are at least 18 years of age in the UK.
Any offer for any Products or services made on this Website is void where prohibited by law.
Our store is hosted on Shopify Inc. They provide us with the online retail platform that allows us to sell our Products and services to you.
Our third-party payment processing is securely managed on this Website by Paytriot Payments.
By using this Website, you are also subject to their terms of use.
Nothing in these Terms constitutes an offer to provide you with any Products or services, which will only be provided to you, once we have accepted your payment and also confirmed by email that we will deliver these Products or services to you.
Unless we have provided you with other terms for your purchase of any Products or services from us, these Terms shall also apply to that purchase, in addition to any documents or policies incorporated by reference.
2. Accuracy of information
While we endeavour to ensure all information we provide is accurate, occasionally there may be information on our Website or in the Service that contains typographical errors, inaccuracies, outdated information or omissions that may relate to product descriptions, pricing, promotions, offers, Product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We make no representation and give no warranty of any kind in respect of the information on the Website.
We attempt to provide accurate information about our Products. All descriptions of Products or Product pricing are subject to change at any time without notice, at our sole discretion.
No reliance should be placed on any material or data accessed or displayed on the Website unless we have entered into a contract with you and that contract confirms all our terms.
We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Website or in regard of any error or omission. Any reliance on the material on this Website is at your own risk.
The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
3. Purchasing Products
We accept payment by Mastercard, Visa or Maestro cards on this Website.
You may order Products from the Website by submitting a completed order form through the checkout procedure. When you place an order, we will confirm our acceptance of your order by email to your provided address, which makes the contract (“Contract”) between us. By entering into this Contract for the provision of Products you confirm that you:
- Are authorised and have the right to place such an order and to make any payment for the Products and/or services; and
- You are at least 18 years of age in the UK or at lawful age in your respective country.
- You have checked you are in compliance with laws and regulations in your country if ordering our Products from outside the UK. This is your responsibility.
- In buying any of our Products you have properly and clearly assessed whether you have any allergies, which may be affected by the use of these products.
- You will consult a medical professional before using our Products.
- You are not pregnant or nursing.
All orders are subject to our acceptance or rejection based on Product availability, non-compliance with this agreement or any other reason as determined in our sole discretion. We reserve the right to cancel any order without further liability to you and refund you any amount paid to us. We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. You will be refunded the costs, in full of any orders not fulfilled.
We may occasionally run promotions or limited time offers for our Products. Please review the promotion or offer for eligibility and any other terms and conditions.
You can have only one active automatic discount at any given time. Automatic discounts take precedence over discount codes, and customers can't apply multiple discounts to a single order. Discount codes are unavailable for customers who have an automatic discount applied to their checkout.
4. Shipping Policy
We aim to dispatch all orders received by 1pm on the same day Monday to Friday, subject to availability. Orders received after 1pm will be dispatched the next working day. Deliveries are made Monday – Friday.
Click here to view our Shipping Policy
5. Returns & Refunds
We’re pretty sure you’ll love your NECTR® Products, but if for any reason you don’t, please let us know and we’ll help you any way we can. Should you need to return anything you must notify us in writing within 14 days of receiving your Products. For full terms and conditions, please see our Returns Policy
6. Limited Warranty
Batteries
All our batteries come with a 60-day warranty period, against manufacturing faults and defects, from the date of receipt. This warranty is void if the battery is damaged due to misuse or mishandling. General wear and tear is not covered in the 60-day warranty. If you believe your battery may be faulty, please get in contact with us stating the fault and we will assess your problem. If the issue is a manufacturer’s fault, we will replace the battery or provide a substitute of similar specifications. You may be required to return the battery to us for assessment.
This warranty is in addition to, and does not affect your statutory rights in relation to products that are faulty or not as described.
Single use, filled cartridges
Cartridges are not covered by a warranty as they are classified as a consumable product. However, if you feel the Product is deemed faulty and you notify us within seven days of receipt, we will replace or refund the item at our discretion. The item will need to be returned to us for inspection by our technical team. We do not offer refunds or exchanges on items where damage is caused by the user.
7. Accuracy of your billing and account information
We use payment providers for the processing of payments, and you agree to provide such information as required by them to validate the payment by you. In the event that any payment is not cleared or subsequently revoked to us for any Products that have been dispatched to you, then we retain all title to those Products which you shall return to us in the original condition they were dispatched to you and any failure by you to do so shall mean you remain fully liable to us for the full payment of those Products.
You agree to provide current, complete and accurate purchase and account information for all purchases on our Website. You agree to promptly update your account and other information, including your email address, telephone number and payment information, so that we can complete your transactions and contact you as needed.
We have contracted with Paytriot Ltd., a third-party payments processor, based in the U.K. to facilitate purchases made on our site. As such when you make a purchase on our Website, you will provide your payment details and information required to securely complete your order directly to our third-party payment processor.
For your protection, you should be aware that online payment transactions are subject to verification and validation checks and we are not responsible if your card issuer declines to authorise payment for any reason. We also reserve the right, in our sole discretion, to take all reasonable steps to verify your identity in processing your order.
8. Changes to the Service
We reserve the right to change the contents of this Website, but we are under no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
We reserve the right to discontinue or modify our Products and Service including formulations, content, descriptions and any data or articles on our Website
Occasionally, we may test or trial new features, tools or services which may then be added to the Service, these shall also be subject to the Terms. We include the right to include you or exclude you from these tests without notice.
We shall not be liable to you or to any third party for any modifications, changes or discontinuance of the Service.
In the event of an error on our site, an obvious pricing error or non-conformity of Product, we reserve the right to end the Contract and refund you in full and shall require the return of any Products already provided to you.
9. Optional tools and links
We may provide you with access to some optional third-party tools. We do not monitor or have any control of these tools and you accept use of these “as is”, without any warranties or endorsements. You use these tools entirely at your own risk without any liability whatsoever to us.
This Website may contain links to third party websites, services or other resources that are not affiliated with us. We are not responsible for the content or accuracy for any third-party materials or websites. We do not warrant and will not have any liability or responsibility for any third-party websites, materials, products or services. If you decide to access any third-party websites, you use these sites entirely at your own risk without any liability whatsoever to us.
10. User comments, feedback and submissions
By uploading comments and /or photos to our Website or you send to us by email, postal mail or otherwise, any article, report, information, creative idea or any other content or submission ( collectively “Submissions”), you grant NECTR and its affiliated companies, successors and assigns a worldwide, non-exclusive, royalty and fee-free, transferable licence to, without restriction: modify, edit, copy, display, publish, upload, market, distribute, store and otherwise use your Submissions in any medium and any name, username or photograph provided in connection with your Submission. We are and shall not be under obligation to pay compensation for any Submissions, respond to any comments or maintain any comments in confidence.
You agree not to upload, post or otherwise distribute content that is unlawful, offensive, abusive, libelous, obscene, deceptive, fraudulent or otherwise objectionable Submissions that violates these Terms or any local laws or regulations. We may monitor, remove or edit any Submissions or content, posted on our Website, at our sole discretion.
You agree that in uploading Submissions or any content to our Website, you own all right and title to your Submissions: which shall not infringe any party’s intellectual property, trademark, patent, copyright, privacy, personality or other personal or proprietary rights.
You are solely responsible for any Submissions you make and their accuracy. We take no responsibility and assume no liability for any Submissions posted by you or any third party.
You shall indemnify NECTR, in full for any breach of a third party’s rights and also for any false, derogatory, libelous or other damaging statements made by you.
11. Personal Information.
Your submission of personal information through the Website is governed by our Privacy Policy. For full terms and conditions, please see our Privacy Notice & Policy.
12. Cookie Policy
We use cookies when you visit our Website, but you can control these through your browser settings. For full terms and conditions, please see our Privacy Policy.
13. Prohibited uses
In addition to other prohibitions as set out in the Terms, you are prohibited from using the Service and /or Products (a) for any unlawful purpose; (b) to violate any national or international rules, laws, or regulations; (c) to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any activity being conducted on the Website; (d) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet (e) to infringe upon or violate our intellectual property rights or the intellectual property rights of others (f) to submit false or misleading information; or for any obscene or immoral purpose. We reserve the right to terminate your use of the Service for violating any of our guidelines.
14 Disclaimer of warranties & limitation of liability
14.1 EXCEPT AS OTHERWISE PROVIDED BY US IN WRITING, NECTR, OUR AFFILIATES, AND OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS (COLLECTIVELY, “NECTR PARTIES") MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE SERVICE OR THE PRODUCTS, INCLUDING BUT NOT LIMITED TO THE WEBSITE’S ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS OR RELIABILITY. NECTR PARTIES SHALL NOT BE LIABLE FOR THE TRUTH, ACCURACY OR COMPLETENESS OF THE CONTENT OF THE WEBSITE OR ANY OTHER INFORMATION CONVEYED TO YOU OR FOR ANY MISTAKES, ERRORS OR OMISSIONS THEREIN OR FOR ANY DELAYS OR INTERRUPTIONS OF THE DATA OR INFORMATION STREAM FROM WHATEVER CAUSE.
YOU AGREE THAT YOU USE THE PRODUCTS AND THE SERVICE ENTIRELY AT YOUR OWN RISK AND TAKE FULL LIABILITY FOR PERSONAL INJURY, DAMAGES, PUNITIVE MEASURES, LOST PROFIT OR REVENUES, LOSS OF USE OF PRODUCT OR EQUIPMENT, OR ANY CONSEQUENTIAL DAMAGES OF ANY KIND AND ANY LOSS OF PROPERTY THAT MAY RESULT FROM THE PURCHASE, USE OR MISUSE OF ANY PRODUCT FROM NECTR PARTIES.
14.2 NECTR PARTIES DO NOT WARRANT THAT THE WEBSITE WILL OPERATE ERROR FREE. IF YOUR USE OF THE WEBSITE OR THE CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, NO NECTR PARTY SHALL BE RESPONSIBLE FOR THOSE COSTS.
14.3 UNLESS PROVIDED BY US IN WRITING, THE SERVICE AND THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. NECTR PARTIES DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.
14.4 IN NO EVENT SHALL ANY NECTR PARTY BE LIABLE FOR LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION FROM THE USE OR INABILITY TO USE THE SERVICE OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, OR ANY OTHER LEGAL THEORY, EVEN IF A NECTR PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.5 YOU AGREE THAT YOU USE THE PRODUCTS AND THE SERVICE ENTIRELY AT YOUR OWN RISK. IN NO CASE SHALL NECTR PARTIES BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCTS. IN ANY CASE THE TOTAL LIABILITY OF ANY NECTR PARTIES SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT TO WHICH YOU CLAIM ANY LIABILITY.
14.6 SUBJECT TO CLAUSE 14.1-14.5 (INCLUSIVE), OUR TOTAL LIABILITY TO YOU IN RESPECT OF ALL LOSSES ARISING UNDER OR IN CONNECTION WITH THE CONTRACT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL IN NO CIRCUMSTANCES EXCEED THE PRICE OF THE PRODUCTS ORDERED TO WHICH ANY ISSUE APPLIES.
14.7 EXCEPT AS EXPRESSLY STATED IN THE TERMS, WE DO NOT GIVE ANY REPRESENTATION, WARRANTIES OR UNDERTAKINGS IN RELATION TO THE PRODUCTS. ANY REPRESENTATION, CONDITION OR WARRANTY WHICH MIGHT BE IMPLIED OR INCORPORATED INTO THIS AGREEMENT BY STATUTE, COMMON LAW OR OTHERWISE IS EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. IN PARTICULAR, WE WILL NOT BE RESPONSIBLE FOR ENSURING THAT THE PRODUCTS ARE SUITABLE FOR YOUR PURPOSES.
14.8 OUR PRODUCTS ARE NOT INTENDED TO PREVENT, TREAT, CURE, DIAGNOSE ANY DISEASE AND HAVE NO MEDICINAL VALUE.
14.9 WE CAN ONLY WARRANT LEGALITY OF OUR PRODUCTS WITHIN THE UNITED KINGDOM. WE CANNOT PROVIDE ANY INFORMATION ON THE LEGAL STATUS OF OUR PRODUCTS IN ANY OTHER COUNTRY. IT IS YOUR RESPONSIBILITY TO INFORM YOURSELF ABOUT YOUR LOCAL LAWS AND CUSTOMS REGULATIONS BEFORE ORDERING. BY PLACING AN ORDER WITH US YOU ACCEPT ALL RESPONSIBILITY REGARDING THE LEGALITY OF THE PRODUCTS THAT WILL BE SHIPPED TO YOU.
15. Indemnification
You agree to indemnify, defend and hold harmless NECTR and our subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors and suppliers from any claim or demand, including reasonable legal fees, arising or resulting from your breach of the Terms or the documents they incorporate by reference, any Submission or feedback you provide, your use or misuse of content or the Products, or your violation of any law or rights of a third party.
16. Severability
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
17. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Service, or when you cease using our site.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms we may restrict or terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
18. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this Website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
19. Governing law
These Terms and any separate agreements whereby we provide you Products or services shall be governed by and construed in accordance with the laws of England & Wales.
Last updated: August 12, 2024